Shipping and Delivery Policy

At Raseshwari Snacks, we are committed to delivering your favorite traditional homemade snacks to your doorstep in the safest and most timely manner. Please read our shipping and delivery policy below for complete clarity.

1. Dispatch Timeline

  • Orders are typically processed and dispatched within 2–4 business days from the date of order confirmation.

  • Orders placed on Sundays or public holidays will be processed the next working day.

2. Shipping Coverage

  • We currently ship across India to all major cities and towns via reputed courier partners.

  • For remote or non-serviceable areas, our team will contact you to explore alternate delivery options or refund the order.

3. Delivery Timeline

  • After dispatch, orders usually arrive within:

    • 3–7 business days for metro cities.

    • 5–10 business days for other regions.

  • Please note: Delivery timelines may vary due to unforeseen circumstances such as bad weather, strikes, or courier delays.

4. Shipping Charges

  • Shipping is free on all prepaid orders above ₹499.

  • For orders below ₹499, a flat shipping fee will be charged as per the location and weight.

  • COD orders may include an additional handling charge (if applicable).

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking link via email or SMS.

  • You can track the real-time status of your order using this link.

6. Delivery Attempts

  • Our courier partner will make up to 2 attempts to deliver your order.

  • If the delivery is unsuccessful due to incorrect address or unavailability, the package will be returned, and re-delivery may incur extra charges.

7. Packaging and Safety

  • All products are packed in sealed, food-grade, tamper-proof pouches to ensure freshness and hygiene.

  • Extra care is taken to avoid damage during transit.

8. Damaged or Delayed Orders

If you receive a damaged, spoiled, or wrong item, or your order is excessively delayed, please contact us within 24 hours of delivery with photos and order details at:

📧 Email: [raseshwari769@gmail.com]
📞 Phone: [7000461722]

We will investigate and offer a refund or replacement as per our Refund Policy.

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